Privacy Policy

1. Overview

2lines (“we”, “our”, or “us”) provides secondary mobile telephone number services through our mobile applications. This Privacy Policy describes how your information is collected, used, and safeguarded when you access or use our services.

By downloading, subscribing to, or using 2lines, you consent to the data practices described in this document.

2. Information We Collect

To provide you with reliable telecommunications routing, we collect limited categories of data:

• Account Identification: An email address or Apple/Google ID token used to manage your subscription and associate your assigned phone number with your device.
• Telephony Routing Metadata: When you initiate or receive calls and texts, our systems process technical routing data (originating number, destination number, call duration, and timestamps) strictly to connect calls and route SMS packets.
• Diagnostic & Device Telemetry: Anonymized OS version, device model, and crash logs used to troubleshoot audio latency, connection stability, and bug fixes.

3. What We Never Collect or Store

Unlike ad-supported phone services and data brokers, our business model is funded purely through paid user subscriptions.

• No Call Audio Recording: Voice streams are streamed in real-time over encrypted TLS connections. We do not record, listen to, or archive voice calls.
• No Message Scanning for Advertising: The text of your messages is processed strictly for transmission and delivery. We never scan message text for ad-targeting or profiling.
• No Selling of Personal Data: We do not sell, rent, or monetize your phone number, contact records, or identity to data brokers or advertisers.

4. How We Use Data

We use the data collected strictly for the following purposes:

• Provisioning and maintaining your selected second number.
• Connecting voice calls and transmitting SMS/MMS messages.
• Preventing fraud, abuse, and prohibited activities (e.g. automated robocalls or phishing).
• Managing billing through the Apple App Store and Google Play.
• Responding to customer support inquiries.

5. Carrier & Telephony Partners

2lines utilizes licensed telecommunications partners (such as Twilio and underlying tier-1 carriers) to access the Public Switched Telephone Network (PSTN). These regulated carriers transmit phone traffic in compliance with federal telecom laws and FCC regulations.

6. Data Retention & One-Tap Deletion

You can delete your call history, message threads, and visual voicemails directly within the app at any time. When you request account deletion through the app or by emailing privacy@secondaryphonenumber.com, your associated records and number assignment are permanently purged from our active servers within 30 days.

7. Your CCPA & GDPR Consumer Rights

Depending on your jurisdiction (including the European Economic Area, UK, and California), you hold legal rights regarding your personal information:

• The right to know what personal information is processed.
• The right to request deletion of your personal data.
• The right to export your data in a portable format.
• The right not to be discriminated against for exercising privacy rights.

8. Data Security

We implement robust technical and organizational safeguards: all API communication, audio packet signaling, and message transit use TLS 1.3 encryption. Internal access to databases is strictly restricted to authenticated, background-checked engineering personnel under least-privilege access policies.

9. Contact Privacy Officer

For questions, data access requests, or privacy concerns, please contact our Data Protection Officer at: