2lines is a secondary mobile voice-over-IP (VoIP) software application. It is NOT a replacement for your primary carrier cell service and CANNOT connect or dispatch emergency 911 calls. Always use your device’s native dialer for emergencies.
1. Acceptance of Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you and 2lines (“we”, “us”, or “our”). By downloading, registering for, or using our mobile application or telephony services, you agree to be bound by these Terms and our Privacy Policy.
2. Eligibility
You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to enter into these Terms and use our services. By subscribing, you represent and warrant that you meet this requirement.
3. Explicit Emergency Services Disclaimer
You acknowledge and agree that:
- 2lines does not support traditional emergency calls (e.g., 911 in the United States, 999 in the United Kingdom, or 112 in the European Union).
- Emergency dispatch operators cannot identify your physical location through VoIP software calls.
- You must always maintain alternative means (such as a traditional cellular telephone or fixed landline) to access emergency services.
4. Acceptable Use Policy (Anti-Spam & Fraud)
2lines enforces a strict zero-tolerance policy against telecommunications abuse. You agree that you will NOT use the service for:
- Automated robocalling, predictive autodialing, or commercial telemarketing.
- Sending unsolicited bulk SMS or phishing messages (“smishing”).
- Harassment, threats, stalking, impersonation, or deceptive caller ID spoofing.
- Any illegal activity under local, federal, or international law.
We reserve the right to immediately terminate or suspend accounts that violate this policy without notice or refund.
5. Subscriptions, Billing, and Renewals
2lines is offered on a subscription basis:
- Automatic Renewal: Unless canceled at least 24 hours before the end of the current cycle, subscriptions automatically renew at the published rate.
- Store Processing: All transactions, recurring billing, and cancellation requests are processed exclusively through Apple App Store or Google Play Store mechanisms.
6. Phone Number Allocation & Rights
Phone numbers are assigned to your account during an active subscription. You do not own the underlying telephone number, and allocation rights remain subject to telecommunications carrier regulations and number pooling rules.
If your subscription lapses or is canceled, your number is retained for a 30-day grace period before being released back to the telephony pool.
7. Termination
You may cancel your subscription at any time through your Apple or Google account settings. We may suspend or terminate your service if you breach these Terms or if required by carrier partners or law enforcement agencies.
8. Limitation of Liability & Warranty Disclaimer
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
UNDER NO CIRCUMSTANCES SHALL SECONDARYNUMBER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM DROPPED CALLS, NETWORK LATENCY, INABILITY TO REACH EMERGENCY PERSONNEL, OR SERVICE OUTAGES.
9. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any dispute arising under these Terms shall be resolved through binding individual arbitration.